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FAQ

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Orders

How can I track my order?

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After placing your order, a confirmation email will be sent to you containing your order number and other relevant information. Once the order has been shipped or is ready for pickup, you'll receive another email alerting you that the order has been processed and containing a tracking number once available.

I did not receive a confirmation e-mail...

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Sometimes these get lost in your spam or junk folders. Please check there first, and if you see the email there, kindly add us to your "approved senders" list so you can continue to receive important order updates and more!

If you still can't find the email, reach out at contact@hanapaa.com and we'll re-send the confirmation as soon as possible.

Where do you ship to?

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We ship all over the US

Do you ship to APO/FPO or P.O. Boxes?

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Yes!

Returns

What can be returned?

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Within 30 days of receiving your order, all products that are not used, worn, or broken may be returned if a RETURN AUTHORIZATION is given.

Exceptions to the above mentioned are product defects or problems that occurred during shipping. Please contact us to determine if the item in question is returnable.

How can I start a return?

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To start the return process, contact us by replying to your order email or sending in an email to contact@hanapaa.com. From there, we will work with you to gather the required information to set up the return.

Return shipping costs

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The customer is responsible for all shipping costs unless otherwise discussed.

Shipping

Free Shipping

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  • Products that can fit into a 11"x 8-1/2"x5-3/4" box with a cart total over $50.00 is eligible for Free Shipping within the USA.
  • Example of eligible products:
    Masks, Snorkels, Hooks, Lights, Shirts, Rashguards, Knives, Etc... are items that qualify for free shipping. 
  • Items like Spearguns, 3-Prongs, Hard Floats, Fins, Lay Nets, Wetsuits, Etc... ARE NOT ELIGIBLE for Free Shipping.

A miss-match of eligible and non-eligible products in the shopping cart will result in regular shipping terms, so please look at the shipping options to see if the product(s) in the shopping cart do qualify for Free Shipping.

Shipping options will appear during the checkout phase after entering the information for the Ship-To-Address area and before entering your credit card information; the Free USPS Shipping option will appear if the product(s) meets the requirements.

Is there any insurance on my order?

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All orders totalling over $200.00 will have insurance included with the shipping price.

International Shipping

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Spearguns and Pole Spears are classified as dangerous projectiles by most international custom agencies and therefore, these items may not be eligible to ship internationally.

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